31st Users' Meeting

Survey

1. 您的職別身分為? What is your current position?*

計畫主持人 (PI)

博士生 (PhD student)

碩士生 (Master's student)

研究助理 (research assistant)

博士後 (post-doc)

其他 (others)

2-1. 您過去一年大約在本中心TLS共進行多少小時的現場實驗? How many hours, approximately in total, did you spend performing experiments on-site at the TLS in the past year?*

2-2. 您過去一年大約在本中心TPS共進行多少小時的現場實驗? How many hours, approximately in total, did you spend performing experiments on-site at the TPS in the past year?*

2-3. 您過去一年大約在本中心SPring-8台灣光束線共進行多少小時的現場實驗? How many hours, approximately in total, did you spend performing experiments on-site at the Taiwan Beamlines of SPring-8 in the past year?*

3-1. 您對TLS光源品質是否滿意? Are you satisfied with the TLS beam quality?*

滿意 (Yes)

不滿意 (No)

從未使用過 (Never used it before)

3-2. 對於TLS的光源品質，可否提供您寶貴的意見? Could you provide feedback on the TLS beam quality?

4-1. 您對TPS光源品質是否滿意? Are you satisfied with the TPS beam quality?*

滿意 (Yes)

不滿意 (No)

從未使用過 (Never used it before)

4-2. 對於TPS的光源品質，可否提供您寶貴的意見? Could you provide feedback on the TLS beam quality?

5-1. 您是否遇過光源異常中斷超過一個小時，卻沒有在第一個小時內收到廣播告知預期光源恢復使用時間？ Have you ever experienced a beam trip event that lasted over an hour, but didn’t receive any broadcast within the first hour informing you when it would resume?*

沒有遇過光源異常中斷 (Never experienced a beam trip event)

遇過一次 (Experienced once)

遇過兩次 (Experienced twice)

遇過三次以上 (Experienced 3 times or more)

5-2. 當您使用光源做實驗遇到困難時，您獲得適當支援的頻率為何? When you had issues during experiments using our light sources, how often did you receive appropriate assistance?*

沒有遇過困難 (Never had any issues)

從未獲得支援 (Never)

不常獲得支援 (Seldom)

有時獲得支援 (Occasionally)

常常獲得支援 (Often)

5-3. 承上題，哪些時段最難獲得支援？(可複選) Following up on the previous question, during which shifts did you find it most difficult to receive support?" (Multiple selections allowed)*

09:00~17:00

17:00~01:00

01:00~09:00

皆能獲得支援 (There is always support available.)

5-4. 當您使用光源做實驗遇到困難時，請列舉您通常會首先尋求支援的人，例如：光束線發言人、光束線經理、控制室值班人員、其他 (自填) 。 When you encounter issues during experiments using our light sources, please list one or more individuals you typically first seek support from, such as: beamline spokesperson, beamline manager, control room on-duty staff, or others (please specify).*

6-1. 您在平日非上班時間 (00:00-08:00、17:00-24:00) 或例假日於本中心進行實驗時，因光束線/實驗站發生問題而導致實驗受到影響的頻率為何? When conducting experiments after hours (00:00-08:00, 17:00-24:00) or during holidays, how often did you encounter issues caused by beamline/endstation problems?*

沒有在例假日進行過實驗 (Never had experiments during holidays)

從未受影響 (Never)

不常受影響 (Seldom)

有時受影響 (Occasionally)

常常受影響 (Often)

6-2. 您在平日非上班時間 (00:00-08:00、17:00-24:00) 或例假日於本中心進行實驗時，如遭遇問題時，適時獲得解決的頻率為何? When conducting experiments after hours (00:00-08:00, 17:00-24:00) or during holidays, how often were the issues caused by beamline/endstation problems resolved promptly?*

沒有在例假日進行過實驗 (Never had experiments during holidays)

從未適時獲得解決 (Never)

不常適時獲得解決 (Seldom)

有時適時獲得解決 (Occasionally)

常常適時獲得解決 (Often)

6-3. 對於本中心平日非上班時間與例假日的光束線/實驗站支援，可否提供您寶貴的意見? Could you provide feedback on the support provided for our beamline/endstation experiments after hours and during holidays?

7-1. TPS光束線陸續上線，TLS光束線漸漸退場，用戶可用的TLS時段數減少，是否對您有影響？ More and more TPS beamlines are becoming available, while TLS beamlines are gradually being phased out. Will you be affected by the reduction in TLS beamtime?*

Yes

No

7-2. 承上題，TLS可用時段數減少，對您有何影響? 您有何建議? Following up on the previous question, what would you be affected by a reduction in TLS beamtime? Do you have any suggestions?

8-1. 對於本中心整體的實驗設施，包括光源穩定度、量測資料傳輸、數據擷取及分析等，您會如何評價？ Overall, how would you rate our experimental facilities, considering factors such as beam stability, measurement data transmission, data acquisition and analysis, etc.?*

優 (Excellent)

良 (Good)

可 (Fair)

差 (Poor)

8-2. 承上題，針對本中心整體的實驗設施，如光源穩定度、量測資料傳輸、數據擷取及分析等，可否提供您寶貴的意見? Following up on the previous question, could you provide feedbacks on our experimental facilities regarding aspects such as beam stability, measurement data transmission, data acquisition and analysis, etc.?

9-1. 對於本中心整體的實驗環境，包括照明、噪音和整潔等，您會如何評價？ Overall, how would you rate the environment of our beamline/endstation, considering factors such as temperature, lighting, sound level, cleanliness, etc.?*

優 (Excellent)

良 (Good)

可 (Fair)

差 (Poor)

9-2. 承上題，針對本中心整體的實驗環境，如照明、噪音、整潔等，可否提供您寶貴的意見? Following up on the previous question, could you provide feedbacks on our experimental facilities regarding aspects such as temperature, lighting, sound level, cleanliness, etc.?

9-3. 您知道本中心網頁提供基礎設施報修功能？ Are you aware that you can submit Infrastructure repair requests through the center’s website?*

知道 (Yes)

不知道 (No)

*基礎設施報修可從以下網頁進入：
1. NSRRC官網下方的快速連結
2. 用戶入口網下方的相關連結

*Infrastructure repair requests can be made via:
1. Quick Links at the bottom of the NSRRC Homepage.
2. Links on the User Portal.

10-1. 您是否能夠接受本中心因遵循節能措施而適度調控實驗環境的溫度？Is the temperature in the experimental area acceptable to you as it has been adjusted for energy-saving purposes?*

可以接受 (Acceptable)

不喜歡但可以接受 (Unpleasant but acceptable)

無法接受 (Unacceptable)

10-2. 承上題，如果您認為實驗環境的溫度不合適，請提供具體地點，例如實驗站編號，以讓我們進一步了解。 Following up on the previous question, please specify the location if you found the temperature unsuitable, such as the endstation number, so so we can investigate further.

10-3. 您建議本中心應有哪些作為以達到節能的目標？What actions do you suggest the NSRRC take to achieve its energy-saving goals?

11-1. 本中心的無線網路已開始要求實名制認證，對於本中心的無線網路使用與支援，您會如何評價？ NSRRC has fully implemented real-name authentication for Wi-Fi access. Overall, how would you rate the NSRRC Wi-Fi connection and support?*

優 (Excellent)

良 (Good)

可 (Fair)

差 (Poor)

*本中心將於2025/01/01全面實施無線網路實名制認證，透過手機號碼取得之簡訊認證碼，可使用無線網路24小時。

*Starting 2025/01/01, NSRRC has fully implemented real-name authentication for Wi-Fi access. An SMS verification code received through your mobile phone number is valid for 24 hours for Wi-Fi access.

11-2. 承上題，對於本中心的無線網路的使用與支援，可否提供您寶貴的意見? Following up on the previous question, could you provide feedbacks on our Wi-Fi connection and support?

12-1. 發生緊急狀況需要呼叫救護車時，您知道要先通報NSRRC哪個單位來協助呼叫救護車嗎? In the event of an emergency requiring an ambulance, Do you know which unit of NSRRC you should first report to for assistance in calling an ambulance?*

醫護室 (Nurse Room)

警衛室 (Security Guard Office)

控制室 (Control Room)

以上皆可 (Any of the above)

12-2. 發生緊急狀況需要呼叫救護車時，您是否熟悉以下的注意事項： (1)通報醫務室、警衛室或控制室 (2)告知正確位置、人員姓名…等資訊 (3) 保持電話通暢 When an ambulance is needed for an emergency, are you familiar with the following procedure? (1) Call the Nurse Room, Security Guard Office, or Control Room. (2) Provide the accurate location and names of those involved. (3) Keep your phone available for further instructions and communication.**

完全知道 (I know very well))

大概知道 (I have a rough idea.))

不太知道 (I don't know very well.)

完全不知道 (I have no idea at all.)

12-3. 您知道在光源實驗區的電梯內牆可以獲得急救與消防相關訊息嗎？ Are you aware that first aid and fire safety information is posted inside the elevators in the light source experimental area?*

知道 (Yes)

不知道 (No)

13-1. 對於本中心整體的用戶服務，包括計畫申請、安全訓練、用戶卡辦理和用戶入口網等，您會如何評價？ Overall, how would you rate our user services, considering factors such as beamtime requests, safety training, user card application, user portal, etc.?*

優 (Excellent)

良 (Good)

可 (Fair)

差 (Poor)

13-2. 承上題，針對本中心用戶服務，如計畫申請、安全訓練、用戶卡辦理、用戶入口網等，可否提供您寶貴的意見? Following up on the previous question, could you provide feedbacks on our user services, regarding aspects such as beamtime requests, safety training, user card application, user portal etc.?

14-1. 整體而言，對於本中心實驗及公務宿舍的硬體設施、清潔費、訂房流程務等方面，您會如何評價？Overall, how would you rate our Dormitory, considering factors such as facilities, cleaning fee, reservation process, services, etc.?*

優 (Excellent)

良 (Good)

可 (Fair)

差 (Poor)

從未使用過 (Never used it before)

*本中心招待所於2025年1月1日正式轉型實驗及公務宿舍，以因應政府法規，不得提供旅宿業相關服務，僅提供實驗期間的基本休息設施，住宿者預訂時須確認係至本中心執行實驗者。旅宿業相關服務係指：臨時入住、續住、每日房務清潔、提供有線電視(第四台)以及健身器材等相關服務。

*Effective January 1, 2025, the NSRRC Guesthouse has officially transitioned into the NSRRC Dormitory to comply with government regulations based on its operational category. Only basic dormitory facilities are now provided, and bookings are limited to those with scheduled beamtime at NSRRC. Hospitality services are no longer available, including walk-in check-ins without prior reservation, stay extensions, daily cleaning, cable TV, and access to fitness equipment.

14-2. 承上題，針對本中心實驗及公務宿舍，如硬體設施、清潔費、訂房流程、服務等等，可否提供您寶貴的意見? Following up on the previous question, could you provide feedbacks on our Guesthouse, regarding aspects such as facilities, cleaning fee, reservation process, services, etc.?

15-1. 本中心為用戶提供的光束線實驗技術訓練課程及寒暑假針對大學部或研究所學生開辦的同步輻射課程，對於幫助您了解同步輻射科學和實驗操作方面的效果如何? The NSRRC offers training courses on beamline experiment technique for users, as well as SR courses during winter and summer breaks for undergraduate and graduate students. How effective have these courses been in helping you understand synchrotron science and experimental operations?*

沒有上過這些課程 (Never participated in any of these courses)

很有幫助 (Very helpful)

還算有幫助 (Helpful)

幫助不大 (Not very helpful)

一點也沒幫助 (Not helpful at all)

15-2. 就本中心為用戶提供的光束線實驗技術訓練課程或寒暑假針對大學部或研究所學生開辦的同步輻射課程，可否提供您寶貴的意見? Could you provide feedbacks on the training courses on beamline experiment technique for users or SR courses for undergraduate and graduate students during winter/summer breaks?

16-1. 您是否知道本中心自2023-2期起試行的「人培獎勵方案」，國內外PI皆可申請，符合資格的國內大學在學學生，透過修習本中心開設之專業培訓課程並參與TLS或TPS光束線實驗計畫，可申請獎勵金與免費住宿本中心宿舍? Did you know that NSRRC launched the “Student Cultivation Program” starting from Beamtime Cycle 2023-2? All PIs can include their experiments in this program. Domestic-affiliated students who qualify must complete NSRRC beamline training and engage in TLS or TPS research to become eligible for incentive payment and a free stay at the NSRRC Dormitory.*

知道 (Yes)

不知道 (No)

16-2. 承上題，如果您是PI或學生，您本身或您的學生申請過人培獎勵嗎? Following up on the previous question, have you or your students ever applied for the program, if you are a student or a PI?

申請過 (Yes)

沒申請過 (No)

*「人培獎勵方案」請見https://userportal.nsrrc.org.tw/APNSR/SUT010/。

*Please visit https://userportal.nsrrc.org.tw/APNSR/SUT010/ for the details of “Student Cultivation Program”.

16-3. 承上題，如果您是PI或學生，您沒有申請過上述方案的原因為何? What are your reasons for not applying for the program, either as a PI or as a student?

17-1. 您是否曾使用其他國際同步輻射光源設施 (含SPring-8台灣光束線) 進行實驗? Have you ever used other international synchrotron radiation facilities (including Taiwan Beamlines at SPring-8) for experiments?*

Yes

No

17-2. 承上題，如您曾使用過，請提供所使用的同步輻射光源設施名稱。 Following up on the previous question, which synchrotron radiation facility/ies have you been to?

17-3. 承上題，您建議國輻中心學習上述設施的哪些地方? Following up on the previous question, what areas would you recommend that the NSRRC learn from?

18. 如您對於本中心整體的營運尚有其他的意見與建議，請讓我們知道。 Please let us know if you have any additional feedback or suggestions regarding our overall operation.

Back

Your answers will be submitted anonymously.